bd335 Privacy Policy — How We Collect, Use, and Protect Your Data

1. Introduction

This Privacy Policy ("Policy") is published by bd335 ("bd335", "we", "us", "our") and applies to all personal data collected, stored, processed, and used in connection with your access to and use of the bd335 platform, available at bd335.bio, including the betting lobby, casino games, promotional programmes, customer support services, and any related mobile browser interface.

bd335 is committed to handling your personal data with transparency, integrity, and care. This Policy sets out in formal terms the categories of personal data collected, the purposes for which that data is processed, the legal bases that justify such processing, the parties with whom data may be shared, and the rights you hold as a data subject. By registering a bd335 account or otherwise using the platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the bd335 Terms & Conditions, which govern the overall contractual relationship between you and bd335. Where any inconsistency exists between this Policy and the Terms & Conditions on a data privacy matter, this Policy shall prevail.

2. Data Controller

2.1 Identity of the Controller. For the purposes of applicable data protection law, bd335 acts as the data controller in respect of personal data collected from players using the bd335 platform. As data controller, bd335 determines the purposes and means of processing your personal data.

2.2 Contact Details. All data-related enquiries, access requests, correction requests, and erasure requests should be directed to the bd335 data support team. Contact details are provided in Section 16 of this Policy. bd335 will respond to all formal data subject requests within 30 calendar days of receipt.

3. Categories of Personal Data We Collect

bd335 collects the following categories of personal data in the course of operating the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, National ID number, passport number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile phone number, district (e.g., Dhaka, Chittagong)	Account communications, support, promotional messages (where consented)
Financial Data	bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history	Processing deposits and withdrawals in BDT, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud detection, service improvement
Usage Data	Pages visited, games played, bets placed, bonus redemptions, login history	Personalisation, responsible gaming monitoring, analytics
KYC Documentation	Copies of government-issued ID, proof of payment method, selfie verification	Regulatory compliance, anti-money laundering, identity verification
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution

bd335 does not intentionally collect special category data (such as health data, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, when contacting support regarding responsible gaming assistance — bd335 will handle that information with heightened care and will not use it for any commercial purpose.

4. How We Collect Your Data

4.1 Directly from You. The majority of personal data bd335 holds about you is provided directly by you in the course of: registering a bd335 account; completing the KYC identity verification process; making a deposit or withdrawal request; contacting bd335 customer support; participating in promotions or surveys; or updating your account profile.

4.2 Automatically via Technical Means. When you access the bd335 platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and session activity. See Section 8 for full details on cookies and tracking.

4.3 From Third Parties. In certain circumstances, bd335 may receive personal data about you from third parties, including: payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard) for the purpose of confirming transaction outcomes; identity verification service providers engaged to assist with KYC; and fraud prevention partners where bd335 has a legitimate interest in verifying account integrity.

5. Legal Basis for Processing

bd335 processes your personal data under one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for bd335 to perform its obligations under the Terms & Conditions — including account creation, bet settlement, payment processing, and customer support.
• Legal Obligation: Processing is required for bd335 to comply with applicable legal requirements, including anti-money laundering regulations, age verification obligations, and fraud prevention duties.
• Legitimate Interests: Processing is carried out in the legitimate interests of bd335 or a third party — such as platform security monitoring, fraud detection, responsible gaming oversight, and service analytics — where those interests are not overridden by your data protection rights.
• Consent: Where bd335 relies on your consent as the legal basis — for example, to send you marketing communications about bd335 bonuses and promotions — that consent will be obtained explicitly and you may withdraw it at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing message.

6. How bd335 Uses Your Personal Data

bd335 uses the personal data it holds about you for the following purposes:

• To create, manage, and maintain your bd335 account, including verifying your identity and confirming that you meet the 21-year age requirement;
• To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method, including bKash, Nagad, Rocket, Upay, and supported bank channels;
• To settle bets, credit winnings, and apply bonus credits in accordance with the bd335 Terms & Conditions;
• To verify your identity and comply with Know Your Customer ("KYC") and anti-money laundering ("AML") obligations;
• To monitor account activity for indicators of fraud, collusion, or prohibited conduct;
• To operate bd335's responsible gaming programme, including applying deposit limits, session reminders, and self-exclusion where requested or required;
• To communicate with you regarding your account, including transactional notifications, security alerts, and support responses;
• To send you marketing communications about bd335 promotions, bonus offers, and new game launches — where you have provided consent or where bd335 has a legitimate interest in doing so, subject to your right to opt out;
• To improve and personalise the bd335 platform experience based on aggregated usage analytics;
• To resolve disputes, enforce the Terms & Conditions, and respond to legal requests from competent authorities.

7. Sharing Your Personal Data

7.1 Payment Processors. To process your deposits and withdrawals, bd335 shares the minimum necessary financial and identity data with its payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard. These entities process your data as independent data controllers or as data processors under binding contractual obligations.

7.2 Game Providers. bd335's casino lobby is powered by games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. In the course of game play, limited technical and session data may be transmitted to these providers' systems solely for the purpose of game delivery and fair-play certification.

7.3 Identity Verification Partners. bd335 engages specialist third-party identity verification providers to assist with KYC processing. These providers receive copies of the identity documentation you submit and return a verification outcome to bd335. They are bound by data processing agreements that restrict use of your data to this specific purpose.

7.4 Legal and Regulatory Disclosure. bd335 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law, pursuant to a valid legal order, or where bd335 reasonably believes that disclosure is necessary to protect its legal rights or the safety of its players.

7.5 No Commercial Sale of Data. bd335 does not sell, rent, lease, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. Any disclosure of data to third parties is limited strictly to the operational and legal purposes described in this Policy.

8. Cookies and Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the bd335 platform. They allow bd335 to recognise your device across sessions, maintain your login state, remember your preferences, and gather analytics data about platform usage patterns.

8.2 Categories of Cookies Used by bd335.

• Strictly Necessary Cookies: Required for the bd335 platform to function. These include session authentication cookies that keep you logged in during a betting or casino session. These cookies cannot be disabled without rendering the platform non-functional.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the bd335 platform — including pages visited, time on page, and game lobby interactions. This data is used solely to improve the platform experience.
• Functionality Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool selections.
• Marketing Cookies: Where you have provided consent, bd335 may use cookies to deliver relevant promotional content about bd335 bonus offers and game recommendations within the platform. These are not used to track you across unrelated third-party websites.

8.3 Managing Cookies. You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may impair the functionality of the bd335 platform. Strictly necessary cookies cannot be disabled via browser settings without disrupting the core service.

9. Data Retention

9.1 Active Accounts. Personal data associated with active bd335 accounts is retained for the full duration of the account relationship and for such further period as is required to fulfil the purposes described in this Policy.

9.2 Closed Accounts. Following the closure of a bd335 account — whether by the player or by bd335 — personal data including identity records, KYC documentation, transaction history, and communications logs will be retained for a minimum period of five (5) years. This retention period reflects bd335's obligations under applicable anti-money laundering and financial record-keeping requirements.

9.3 Marketing Data. Where you have consented to receive marketing communications from bd335, your contact details and marketing preferences will be retained until you withdraw consent or opt out. Following a valid opt-out request, bd335 will suppress your data from marketing use within 10 business days.

9.4 Deletion. At the end of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

10. Your Data Subject Rights

As a data subject, you hold the following rights in respect of your personal data held by bd335. To exercise any of these rights, contact [email protected] with the subject line "Data Subject Request". bd335 will acknowledge your request within five (5) business days and provide a substantive response within 30 calendar days.

• Right of Access: You may request a copy of the personal data bd335 holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by bd335 be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you may request that bd335 delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to bd335's legal retention obligations described in Section 9.
• Right to Restriction: You may request that bd335 restrict the processing of your data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to Object: You may object to processing of your data where bd335 relies on legitimate interests as the legal basis. You may also object at any time to the use of your data for direct marketing purposes.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that bd335 provide your data in a structured, commonly used, machine-readable format.

11. Data Security

11.1 Technical Safeguards. bd335 implements industry-standard technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, and regular penetration testing and vulnerability assessments of the bd335 platform infrastructure.

11.2 Organisational Safeguards. Access to player personal data within bd335 is restricted on a need-to-know basis. All personnel with access to personal data are subject to confidentiality obligations. bd335 maintains an internal data security policy and provides data protection training to relevant team members.

11.3 Data Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bd335 will take immediate steps to contain the breach and assess its scope. Where required under applicable law, bd335 will notify affected players and relevant authorities within the timeframe specified by law. Players who suspect that their bd335 account has been compromised should contact [email protected] immediately.

11.4 Player Responsibility. While bd335 maintains robust platform-side security, the security of your bd335 login credentials remains your responsibility. Please refer to Section 4 of the bd335 Terms & Conditions for guidance on account security obligations.

12. Third-Party Links and Services

The bd335 platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, and Spribe. While bd335 takes reasonable steps to work only with reputable third parties, bd335 is not responsible for the privacy practices of those third parties. This Policy applies solely to data processed by bd335. Players are encouraged to review the privacy policies of any third-party service provider whose services they access in connection with the bd335 platform.

13. Children's Privacy and Age Restriction

The bd335 platform is strictly intended for adults aged 21 years and above. bd335 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. The bd335 registration process includes mandatory age verification steps to enforce this restriction. If bd335 becomes aware that personal data has been collected from an individual under the age of 21, bd335 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a bd335 account, please contact [email protected] immediately.

14. Marketing Communications

14.1 Consent-Based Marketing. bd335 will send you marketing communications about bonuses, promotions, new game launches, and seasonal offers — such as those tied to Eid, Pohela Boishakh, or BPL cricket season — only where you have provided your explicit consent at the time of registration or subsequently through your account communication preferences.

14.2 Opting Out. You may withdraw your consent to receive marketing communications from bd335 at any time by: clicking the "unsubscribe" link in any marketing email sent by bd335; updating your communication preferences within your bd335 account settings; or contacting bd335 support directly at [email protected]. Following a valid opt-out, bd335 will cease sending marketing communications within 10 business days. Please note that opting out of marketing does not affect your receipt of transactional or service-related messages, which are necessary for the operation of your account.

14.3 No Third-Party Marketing. bd335 does not share your contact details with third parties for the purpose of those third parties marketing their own products or services to you.

15. Changes to This Privacy Policy

bd335 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, operational practice, or the services offered on the bd335 platform. Where changes are material — meaning they substantively alter how bd335 collects, uses, or shares your personal data — bd335 will provide advance notice via a prominently displayed notification on the platform prior to the effective date of the change. The revised Policy will be published at bd335.bio/privacy-policy and will state the date on which it takes effect. Continued use of the bd335 platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to a material change, you should stop using the platform and close your account before the revised Policy takes effect.

16. Contact and Data Enquiries

For all privacy-related enquiries, data subject access requests, rectification requests, erasure requests, or complaints regarding bd335's handling of your personal data, please contact the bd335 data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Enquiry" or "Data Subject Request" for faster routing
• Response Time: bd335 will acknowledge all formal data subject requests within 5 business days and provide a substantive response within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week